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Rapiscan Vehicle Inspection - XRay Cargo Inspection System Manual

ME Construction - Cinnabon Fast Food store construction manual

Motor Trade Technologies - Handheld MOT Tester Manual

Simply Biofuels - Morph Biodiesel Processor Operator's Manual

Oxford Biosensors Multisense EC - AC8 User Guide

 

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Technical Documentation Services from Authorgraphic

Manuals to Help your Readers to Understand

Our Technical Documentation Services help by planning and writing your documentation, whether as Online Help Guides or as printable Manuals. As professional technical writers, We provide first-class, professional technical documentation for your readers to understand.

Plain English

Many technical specialists have difficulty in "stepping outside the box", and describing their system to a completely new user, who may well be non-technical.

The result is documentation that may be technically correct, but it's badly structured, readers can't find the information easily, and it's so poorly explained that they pick up the phone and call your Help Desk.

Our careful use of Plain English techniques makes sure that your target reader groups get the best from your technical documentation.

Planning the Content

One common issue with documentation is the Content. How much should you include? What can you safely leave out?

Our planning techniques help to ensure that all the necessary content is included, and anything irrelevant is excluded. This keeps it concise.

Planning the Structure

A second common issue that people raise is about the structure. What's the best sequence to arrange the topics? Again, our planning techniques allow this to be derived properly. We have long experience as freelance technical authors of working with our clients to derive the best structure for your target reader groups.

Indexing

Do your manuals have an Index-at-the-back?

A carefully-built Index allows users to find what they want, quickly and easily. Most manuals don't have an index: mine do. And it's the most useful part of a manual. Think of the index as a sort of search engine, which allows readers to find information based on the thoughts and key words in their minds. Our documentation specialists can do this for you.

The index is automatically updated when new content is added.

MS Word

We write all manuals in MS Word so that, when the job is finished, your own staff can continue to do updates themselves. This happens as the product evolves. Then you don't need to know how to use specialist authoring software.

Good technical documentation Saves Money

If your customers resort to phoning your Help Desk instead of reading the documentation, then this may mean that they don't find your manuals and help guides easy to use. We can help!

For many companies, the average cost of a support call is around 25-30 per call. (Work out your costs per call.) Then work out how much you can save if you reduce your calls by 10 a month? 30 a month? 100 a month?

Our manuals and help guides help your customers to find information quickly, and then understand the content easily. Then they can get on with the job at hand, instead of calling your Help Desk. In some companies, this can save tens of thousands of pounds a year (if not more), depending on your customer base and the quality of existing documentation.


Training Courses

We run Technical Writing Courses: you can learn the writing skills that benefit your company. And you can use them for the rest of your career.

We check each person's particular training needs in this subject area.

  • Where possible, we focus the training material on these needs to suit each trainee.

  • We allow for their capabilities and existing skills.

  • We aim to motivate people and use interactive discussion.

  • We may be able to tailor some of the syllabus to meet your requirements, if possible.

For more information, click a link above,
     or contact Authorgraphic, Technical Authors / Writers.           

 

Many technologies:

XRay Scanner for trucks at the docks

Sensor array for the latest, high tech astronomical telescope

Hand held data logger for MOT tests

GapGun device for production measurements

Data logger

Software application

Tech Writing Course we ran in Mumbai, India