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Rapiscan Vehicle Inspection - XRay Cargo Inspection System Manual

ME Construction - Cinnabon Fast Food store construction manual

Motor Trade Technologies - Handheld MOT Tester Manual

Simply Biofuels - Morph Biodiesel Processor Operator's Manual

Oxford Biosensors Multisense EC - AC8 User Guide

 

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Technical Writing Courses from Philip Tory, Authorgraphic

Learn how to write Manuals that Help your Readers to Understand

This Technical Authoring Course has been running since 2004, and has helped hundreds of people in 10 countries to write better User Manuals, Maintenance Manuals, Software Help Guides, Standard Operating Procedures, and so on.

I have been a full-time Technical Writer since 2000, but am now concentrating on training - I want to pass on the best of what I know to others, before I retire!

Plain English?

Many technical specialists have difficulty in "stepping outside the box", and describing their system to a completely new user, who may well be non-technical.

The result is documentation that may be technically correct, but it's badly structured, readers can't find the information easily, and it's so poorly explained that they pick up the phone and call your Help Desk.

We teach you how to write Plain English to your target readers - that means writing at their level. It's a skill you can learn and use for the rest of your careers.

Planning the Content

One common issue with documentation is the Content. How much should you include? What can you safely leave out?

We teach you planning techniques that help to ensure that all the necessary content is included, and anything irrelevant is excluded. This keeps it concise.

Planning the Structure

A second common issue that people raise is about the structure. What's the best sequence to arrange the topics? Again, our planning techniques allow this to be derived properly. We have long experience as freelance technical authors of working with our clients to derive the best structure for your target reader groups.

Indexing

Do your manuals have an Index-at-the-back?  A carefully-built Index allows users to find what they want, quickly and easily. Most manuals don't have an index: mine do. And it's the most useful part of a manual. Think of the index as a sort of search engine, which allows readers to find information based on the thoughts and key words in their minds. Our documentation specialists can do this for you.

I'll show you how to do it, quickly and easily. The index is automatically updated when new content is added.

Learn the hidden secrets of MS Word

Most people write their manuals in MS Word so that, when the job is finished, other staff can continue to do the updates. So this Course has a one-hour module on Getting the Best out of MS Word.

Good Technical Documentation Saves Money!

If your customers resort to phoning your Help Desk instead of reading the documentation, then this may mean that they don't find your manuals and help guides easy to use.

For many companies, the average cost of a support call is around 25-30 per call. (Work out your costs per call.) Then work out how much you can save if you reduce your calls by 10 a month? 30 a month? 100 a month?

Learn how to write great Manuals and Help Guides, so that your customers find information quickly, and then understand the content easily. Then they can get on with the job at hand, instead of calling your Help Desk. In some companies, this has save tens of thousands of pounds a year (if not more), depending on your customer base and the quality of existing documentation.


Technical Author Training Days

We run this one-day course at your premises, so that you can learn the writing skills that benefit your company. And you can use them for the rest of your career.

We also run courses for individuals at our Gloucester office.

We check each person's particular training needs in this subject area.

  • Where possible, we focus the training material on these needs to suit each trainee.

  • We allow for their capabilities and existing skills.

  • We aim to motivate people and use interactive discussion.

  • We may be able to tailor some of the syllabus to meet your requirements, if possible.

For more information, click a link above,
or contact Philip Tory's Learning Zone, Technical Writer Training Courses.           
 

Many technologies:

XRay Scanner for trucks at the docks

Sensor array for the latest, high tech astronomical telescope

Hand held data logger for MOT tests

GapGun device for production measurements

Data logger

Software application

Technical Writing Courses we ran in Mumbai, India